Answers to Commonly Asked Questions
Are Vuify books available on multiple devices?
Any modern smartphones and computer devices work with Vuify. Apple and Android devices can access content with ease, as well as desktop computers. Mobile reading devices with web browsers work as well!
Does my web browser work for reading Vuify content?
Using any of the following leading web browsers and mainstream devices, in their most updated versions, will give you access to our site:
- Google Chrome
- Internet Explorer (IE) 8 or greater
- Mac OS
- Windows Phone
I’m not sure if my book is broken. How can I resolve this?
To resolve an issue of this nature, contact our support staff. Let us know what device you are using, its operating system, and which book is causing trouble. We will happily resolve the problem so you can enjoy your book.
Who can answer other technical questions I have?
Other questions can be answered using our contact form for the support team. Submit the issue you are experiencing and our support staff will investigate the cause and respond to your inquiry.
I’m experiencing difficulty accessing my book.
Start by downloading Adobe Digital Editions. You need it to read from it our library. Download here.
I have encountered content that isn’t functioning. How can it be fixed?
If you encounter content that isn’t functioning, contact our support staff. Describe the issue in detail, tell us what device you are using, and specify what content you are accessing. We will resolve the matter for you.
What’s the process for cancelling my account?
What is your policy and procedure regarding refunds?
- If you have experienced severe technical issues, fraudulent activity on your account, or accidental billing on yur account in error.
- You may also be eligible if the website falls short of your expectations.
Is content added to Vuify often?
Check for content frequently. Our team is hard at work making sure we can offer the most complete library possible. Content is added on a regular basis.
How do I confirm that my membership has been successfully cancelled?
After cancelling your membership, a confirmation will be sent to the emaiol address used in the creation of your account. To update this email, please contact a live representative, or submit a request through a request on our contact form. If you haven't received confirmation, kindly follow up with a support representative and check your spam/junk mail for the confirmation message.
How can I speak with a live representative or email a customer service representative?
I cancelled my membership. Why I am still being billed?
If you cancelled your membership and received a confirmation email, there shouldn't be any additonal charges billed to you. You will have access to your membership for the remainder of your subscription term for which you have paid. If you do receive a bill in error, contact our customer service department and we will look into the matter for you.