Answers to Commonly Asked Questions

Any modern smartphones and computer devices work with Vuify. Apple and Android devices can access content with ease, as well as desktop computers. Mobile reading devices with web browsers work as well!
Using any of the following leading web browsers and mainstream devices, in their most updated versions, will give you access to our site:
  • Google Chrome
  • Firefox
  • Safari
  • Opera
  • Internet Explorer (IE) 8 or greater
You may also use:
  • Windows
  • Mac OS
  • iOS
  • Android
  • Windows Phone
  • Linux
To resolve an issue of this nature, contact our support staff. Let us know what device you are using, its operating system, and which book is causing trouble. We will happily resolve the problem so you can enjoy your book.
Other questions can be answered using our contact form for the support team. Submit the issue you are experiencing and our support staff will investigate the cause and respond to your inquiry.
Start by downloading Adobe Digital Editions. You need it to read from it our library. Download here.
If you encounter content that isn’t functioning, contact our support staff. Describe the issue in detail, tell us what device you are using, and specify what content you are accessing. We will resolve the matter for you.
You can cancel your account by using our online cancellation form Click Here or by contacting our live representatives toll free at 1-855-888-9751.
Refund eligibility:
  1. If you have experienced severe technical issues, fraudulent activity on your account, or accidental billing on yur account in error.
  2. You may also be eligible if the website falls short of your expectations.
Refunds are processed within 24 hours, and a confirmation message will be sent to the email on file. Your refund or credit will be processed in 3 to 7 busiess days. Please get in touch toll-free at 1-855-888-9751 for more information about our refund policy.
Check for content frequently. Our team is hard at work making sure we can offer the most complete library possible. Content is added on a regular basis.
After cancelling your membership, a confirmation will be sent to the emaiol address used in the creation of your account. To update this email, please contact a live representative, or submit a request through a request on our contact form. If you haven't received confirmation, kindly follow up with a support representative and check your spam/junk mail for the confirmation message.
Speak with a live member of our staff by calling toll-free 1-855-888-9751. You can correspond by email by sending an email to
If you cancelled your membership and received a confirmation email, there shouldn't be any additonal charges billed to you. You will have access to your membership for the remainder of your subscription term for which you have paid. If you do receive a bill in error, contact our customer service department and we will look into the matter for you.